This Privacy Policy explains how rs999 ("we", "us", "the Platform") collects, stores, uses and protects the personal information of players registered on rs999 ("you", "the Player"). By creating an account on rs999 you confirm that you have read and accepted this policy. Please read it fully before registering.
Introduction — Why This Policy Exists
rs999 is an online betting and casino platform built specifically for Pakistani players. When you use rs999, you share certain personal information with us — your name, mobile number, payment details, and records of your activity on the platform. We take the responsibility of handling that information seriously.
This Privacy Policy has been written in plain English so that every Pakistani player can understand it clearly without needing a legal background. If anything here is unclear, please contact the rs999 support team before registering. Our team is available 24 hours a day in both English and Urdu and will explain any section of this policy in straightforward language.
This policy applies to all data collected through the rs999 website, any associated mobile-optimised interface, and all communications between rs999 and registered players via SMS, email, or live chat. It forms part of the overall agreement between rs999 and its players, alongside the Terms and Conditions and the Responsible Gaming policy.
Short Version: rs999 collects only the data it genuinely needs to operate the platform for you. We do not sell your data to anyone. We protect it with industry-standard security. You have rights over your own information and can exercise them at any time through our support team.
What Personal Data rs999 Collects
rs999 collects personal data in three broad categories: information you provide directly when registering and using the platform, information generated automatically through your use of rs999, and information collected from payment providers when you make deposits or withdrawals in PKR.
Information you provide directly:
- Full legal name as it appears on your CNIC or official identification
- Date of birth (required to verify that you are 18 or over)
- Valid Pakistan mobile phone number
- Email address (if provided)
- Account password (stored in encrypted, one-way hashed form — rs999 staff cannot read your password)
- Identity verification documents when requested: CNIC copy, utility bill, or payment method confirmation
- Communications you send to rs999 support via live chat or email
Information generated automatically through your use of rs999:
- IP address and approximate geographic location at the time of login
- Device type, operating system version, and browser type
- Session duration, pages visited, and navigation patterns on the rs999 platform
- Betting and gaming activity records: markets selected, stake amounts in PKR, game rounds played, results
- Bonus usage and wagering progress records
- Login timestamps and session history
Information received from payment providers:
- Transaction confirmation references from Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card processors
- Deposit and withdrawal amounts in PKR
- Payment method identifiers (mobile wallet numbers or masked card numbers — rs999 does not store full card numbers)
How rs999 Uses Your Personal Data
rs999 uses the data it collects for specific, defined purposes. We do not use your data for anything beyond the purposes listed here without obtaining your explicit consent first.
- Account management: Creating, maintaining and securing your rs999 account. Verifying your identity and age. Recovering access if you are locked out.
- Processing transactions: Accepting deposits in PKR and processing withdrawal requests to your verified Pakistani payment method.
- Delivering the platform: Providing sports betting, casino games, crash games, fishing games, slots and all other rs999 products to you as a registered player.
- Promotions and bonuses: Administering the rs999 welcome bonus, weekly cashback, PSL free bets, and other promotional offers. Tracking wagering progress for bonus conversion.
- Customer support: Responding to your queries, complaints, or dispute submissions through live chat and email.
- Fraud prevention and security: Detecting unusual login patterns, suspicious transaction behaviour, or activity that may indicate account compromise or Terms violations.
- Responsible gaming compliance: Monitoring for patterns that may indicate problem gambling. Administering deposit limits, self-exclusion requests, and cooling-off periods set by players.
- Legal and regulatory obligations: Maintaining records required by applicable anti-money-laundering regulations. Responding to valid law enforcement requests in accordance with applicable law.
- Platform improvement: Analysing aggregated, anonymised usage patterns to improve the rs999 platform, fix technical issues, and develop new features.
- Marketing communications: Sending promotional messages about rs999 offers by SMS or email, where you have provided consent. You can withdraw consent at any time from your account settings.
No Data Selling: rs999 does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used only for the purposes listed in this section.
Legal Basis for Processing Your Data
rs999 processes your personal data on one or more of the following legal bases. The table below summarises which basis applies to each key processing activity.
Data Sharing — Who rs999 Shares Your Information With
rs999 shares player data with third parties only when it is operationally necessary or legally required. We do not share data broadly and we do not share it with organisations that could use it for purposes that are not in your interest as a player. The categories of recipients are as follows:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card processing networks receive the transaction data necessary to process your deposits and withdrawals in PKR. These partners operate under their own privacy and security frameworks.
- Identity verification providers: Third-party KYC (Know Your Customer) services used to verify your identity documents may receive copies of verification materials you submit. These providers are contractually bound to process data only for the purpose of verification.
- Game content providers: Software providers whose games appear on rs999 may receive anonymised game round data for technical operation of their platforms. Where possible, this data is pseudonymised before transmission.
- Fraud and security platforms: rs999 uses specialist security services to detect account compromise and fraudulent activity. These services may receive IP address, device fingerprint and behavioural data for analysis.
- Legal and regulatory authorities: rs999 will disclose player information to law enforcement, regulators or other authorities when required to do so by a valid legal order or obligation. rs999 will not voluntarily provide data to authorities beyond what is legally required.
- Business transfers: In the unlikely event that rs999 is subject to a merger, acquisition or sale of assets, player data may be transferred to the successor organisation. Registered players will be notified of any such change and given the opportunity to close their accounts before the transfer takes effect.
rs999 does not share your personal data with advertising networks, social media platforms, or data brokers for marketing purposes. We do not allow third parties to use your rs999 data to build profiles of you for purposes unrelated to your use of the rs999 platform.
Cookies, Local Storage and Tracking Technologies
rs999 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse how the platform is used. Below is a clear breakdown of the types of tracking technology in use on rs999 and the purpose of each.
- Essential session cookies: These are required for the rs999 platform to function. They maintain your login state so that you remain logged in during your session without needing to re-authenticate on every page. They are deleted when you close your browser. You cannot opt out of essential cookies without disabling the rs999 platform entirely.
- Security cookies: rs999 uses security tokens stored as cookies to protect against cross-site request forgery (CSRF) attacks. These are essential to account security and cannot be disabled.
- Preference cookies: If you have set display preferences within rs999 — such as language selection — these are stored in local storage so your preferences persist between sessions. These are operational and do not track your behaviour.
- Analytics cookies: rs999 uses anonymised first-party analytics to understand how players navigate the platform, which features are used most frequently, and where technical issues occur. These analytics do not contain personally identifiable information and are used only to improve the rs999 experience.
rs999 does not use third-party advertising cookies or behavioural tracking cookies that share your data with external ad networks. You can manage cookie settings through your browser's privacy controls. Disabling essential cookies will prevent rs999 from functioning correctly.
Data Security — How rs999 Protects Your Information
rs999 applies multiple layers of technical and operational security to protect player data from unauthorised access, loss, or disclosure. The following security measures are in place across all rs999 systems.
Data Retention — How Long rs999 Keeps Your Information
rs999 retains personal data for as long as it is necessary for the purposes described in this policy. The following retention periods apply to the main categories of data held by rs999.
- Account and registration data: Retained for the duration of your active account plus a minimum of five years following account closure. This retention period reflects anti-money-laundering record-keeping obligations.
- Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of each transaction. This reflects financial record-keeping requirements.
- Identity verification documents: Retained for five years following account closure or the date of last verification, whichever is later.
- Betting and gaming activity logs: Retained for up to three years from the date of each activity record, or longer where required for dispute resolution or regulatory compliance.
- Customer support communications: Retained for up to two years from the date of the last message in a given conversation thread.
- Marketing consent records: Retained for as long as you hold a marketing preference on your account and for one year following any consent withdrawal, as evidence of your preferences.
When a retention period expires, rs999 deletes or anonymises the relevant data in a secure manner. Players may request early deletion of certain categories of personal data subject to the constraints of applicable legal retention obligations — see Section 9 for details of your rights.
Your Rights Over Your Personal Data
As a registered rs999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact rs999 support via live chat or at support@rs999.link. rs999 will respond to all data rights requests within 30 days.
Children's Privacy — 18+ Strictly Enforced
rs999 does not knowingly collect or process personal data from persons under the age of 18. The platform is intended exclusively for adult players and age verification is conducted at the point of registration. If rs999 becomes aware that a player account has been created by or is being operated by a person under 18, the account will be closed immediately, all deposits returned, and any personal data associated with that account deleted without undue delay.
If you believe that a minor in your household has registered on rs999, please contact rs999 support immediately. We will investigate promptly and take all appropriate action to close the account and protect the minor's data.
For Parents and Guardians: If you are concerned about access to online gambling platforms from shared devices, rs999 recommends using device-level parental control software to restrict access to gambling-related websites. Contact rs999 support if you need guidance on how to implement access restrictions effectively.
Changes to This Privacy Policy
rs999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable privacy regulations, or improvements in our data practices. When material changes are made, registered players will be informed via the contact details on their account and/or via an in-platform notification at next login.
The revised policy will take effect from the date stated at the top of the page. Continued use of rs999 following the effective date of any revision constitutes acceptance of the updated policy. If you do not agree with any material change, you are entitled to close your account before the change takes effect — your deposit balance will be returned in full.
The version of this policy published on this page is always the current operative version. The "Last Updated" date confirms when the most recent revision was made.
Contact rs999 About Privacy
If you have any question about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact rs999 through any of the following channels. The support team is available 24 hours a day, 7 days a week, in both English and Urdu.
- Live Chat: Available on the rs999 website — fastest response, usually within minutes.
- Email: support@rs999.link — for written privacy requests. Responses within 4–8 hours in normal operating conditions.
For formal data rights requests — such as a request for a copy of your data, correction of inaccurate information, or deletion of your account — please email rs999 with "Privacy Request" in the subject line and include your full name and the mobile number associated with your rs999 account so that we can verify your identity before processing the request.
Response Commitment: rs999 commits to acknowledging all privacy-related communications within 24 hours and providing a substantive response within 30 calendar days of receiving a complete and verifiable request.
This policy was last reviewed in January 2025. For questions about any section, contact rs999 support before registering. Your privacy and trust are important to us.